Published

10 million cylinders filled due to regular service

CASE:

Customer

Butan Plin (an SHV Energy company), Slovenia

The customer's challenge

To operate his plant in the most cost-effective way and performing smaller service tasks themselves.

Our solution

A tailored service contract involving three service visits every year.

The outcome

A tailored service contract for the customer that has resulted in a valuable long-term relationship and co-operation between KC and the customer.

Scope of supply

  • Service contract:
    Three service visits every year
  • Equipment:
    Steam sealing machine
    18 post carrousel with leak detection
    Data collection system

After introducing the concept of after sale service to its business in 2005, Kosan Crisplant signed its first ever service contract with the customer Butan Plin in Ljubljana, Slovenia in 2006. Ten years later, LPG cylinder number 10 million has been filled and Butan Plin is more efficient than ever! This is only possible because of the following two conditions: first of all, the plant runs smoothly due to thorough service checks and adjustments performed by KC. Second of all, the plant staff also carries out daily inspections and minor corrections themselves thus ensuring that everything down to nuts and bolts is looked after and in perfect condition. Not only does this service contract involve servicing of equipment - it is very much a matter of providing a sense of security for the customer.

What is a service contract?

In the case of Butan Plin, the service contract consists of an A-to-Z evaluation of the plant and all the equipment three times a year. Included are also subsequent repairs and ordering and installing of spare parts. Butan Plin doesn’t have its own service and maintenance team, so the plant relies on regular service visits from KC. However, the service agreement has grown to include equipment training of in-house technicians in order for them to adjust the filling accuracy and perform smaller repairs themselves.

By nature, the contents of service contracts are dynamic, ever-changing and thus determined by the individual needs of the customer. Some may have a few basic questions and others want the whole package including a changing of the filters, software updates, repairs, spare parts and training. Bottom line is that the plant should be performing at its best all the time, and this is where a KC service contract comes in handy.

How does service improve business?

Having the entire plant checked and adjusted every four months for Butan Plin means that the production is stable all year long and thus 900 cylinders per hour are being filled with hardly any downtime. Due to thorough training, the staff now performs part of the work themselves. Hence, the persistent, daily up-keep optimises the filling process even further making sure the equipment is clean and well-maintained at all times. As a consequence, Butan Plin has a well-functioning plant that continuously runs close to one hundred percent reducing any waste to a minimum - all thanks to a great co-operation between the KC service technician and the plant staff. 

More than just profit

On the one side, a service contract means having a technician physically repairing anything that may be in need and checking that everything is running according to schedule. On the other side, however, a service contract creates security for the plant owner because he can rest assured that maximum output is achieved non-stop. And if anything breaks, a KC service technician is only a phone call away ready to provide guidance thus containing the damage. There is a great deal of security in that fact. Also, acquiring the knowledge from the training to become fully capable of operating the equipment flawlessly and exploiting it to its fullest generates security and a valuable independence.

The contract between Butan Plin and KC is an example of a long-lasting collaboration that has turned into a close partnership built on trust.

"For the time being, Butan Plin doesn't have its own maintenance team, so Kosan Crisplant's service agreement was a cost-effective solution for us. Since we entered into this agreement, we haven't had any problems with the filling equipment. We have also come to use the specialists from Kosan Crisplant as advisers on how to upgrade our existing equipment with new and improved solutions."

Mr. Janez Oblak
Operations Manager, Butan Plin